Refund Policy

This Refund Policy explains how AI Resume Refine handles refund requests related to our AI-powered resume optimization services via https://airesumerefine.com/.

As our service provides immediate digital content generated by Artificial Intelligence, our criteria for refunds are governed by UK and EU digital service regulations, specifically regarding "instant performance" contracts.

All sales are considered final. In accordance with the EU Consumer Rights Directive, by clicking "Refine," "Generate," or "Download" after the AI has processed your data, you:

1. Expressly consent to the immediate performance of the digital service.
2. Acknowledge that you lose your right of withdrawal (refund) once the AI has completed the optimization and made the result available to you.

Cancellation before processing: if you have paid but work on your resume has not started yet, contact us and we will cancel your order and refund you in full.

After processing has started, we will consider a refund under the following circumstances:

• ●System Failure: A technical error on our platform prevents the AI from generating a result or prevents you from downloading the final document, and our team cannot resolve it within 48 hours.
• ●Duplicate Billing: An error in our payment system resulted in you being charged twice for the same package.
• ●Unauthorized Purchase: Validated cases of fraudulent use of your payment method by a third party on our site.

AI Resume Refine does not offer refunds for:

• ●Subjective Satisfaction: "I don't like the words the AI chose" or "I didn't get a job interview after using this resume." (AI is a tool to assist you; results depend on your underlying experience and market conditions).
• ●Change of Mind: Deciding you no longer need the service after the AI has already processed your resume.
• ●User Error: Uploading the wrong file, entering incorrect personal information before the AI processes the document.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 regarding faulty digital content. If our software is demonstrably defective (e.g., it consistently produces unreadable or broken files) and cannot be fixed, you are entitled to a remedy or refund as required by law.

Approved refunds are processed within 5–10 business days.

• ●Refunds will be issued to the original payment method.
• ●Upon refund, download access to the optimized versions of your resume is withdrawn.

To initiate a request, email lofraltd@gmail.com with:

1. Your Order/Transaction Number.
2. The email address linked to your AI Resume Refine account.
3. A clear explanation of the technical issue (e.g., "The AI generated a blank file" or "The site crashed during the export process").